“Lynn, One of the wires running from the reactor to the spindle was loose at the reactor. When I pulled on it, it popped out of the terminating strip. Thank you very much for your info. We are up and running thanks to you!!!”
Thanks,
Brian Dahn
Donaldson, Monticello Plan
CNC Parts Dept, Inc. received these testimonials from customers just like you. Let us know how we are doing. We appreciate your business and are proud of the kind words that are sent our way.
“I wanted to let you know that we really appreciate the time you put in with us on the phone for our most recent CNC repair. You had it right about the initial cause of our problem (bad power supply) and your people were able to quickly ship us the replacement part. Also, your expertise after the sale in helping Kenny and I get the machine reset was invaluable. Thank you so much!”
~Leif Craig
Office Connection/The Office Furniture Factory
“Thanks for the great response time. The machine was up and running Friday. ”
-Paul Matthews
http://www.steelcase.com/
“Lynn and Erik, Your help was such a lifesaver with our Fagor problems – Thanks!”
-Greg Aanes
Greg Aanes Furniture
“Lynn and Eric, The Allen Bradley is running again. Thanks for all of your help. The motherboard seems to have done the trick! I will return the CPU that you also sent for this repair. Thanks!
- Chris O’Leary
Kenson Plastics
“Just recently ATK Space Systems had a company (who I will not name) out to Laser Track for Calibration the Gantry Machine. Well this company not only messed up the calibration and settings quite a bit but they would not come back to fix their work partly because I believe they did not know how to fix the issue itself. With that being said I called CNC Services, talked to Erik and set up a service to try and repair the problem. Erik was GREAT. Not only did he fix the problem, but he handled everything in a very professional manner. Erik is very knowledgeable and is a man of his word by only charging us what he said he would charge us. Erik is a True Asset to your company and we here at ATK Space Systems in San Diego, California will continue to do work with CNC Services. It is a pleasure to do business with a company such as yours. Thanks so much!”
-Roger Sodergren
Facilities Supervisor
www.ATK.com
“Erik, I wanted to thank you for your dedication to helping us on this. I know you didn’t make the money you deserve but if a thank you and some strong admiration have any value I am giving you that. There aren’t many people who have a commitment to making things right but you do and that is something you should really feel good about. Like yourself, we are also one of the few that will put principle and work above all else – maybe at the detriment to actually succeeding as a business – but at the end of the day if the client was happy and we enjoyed the work I feel we came out on top. So for what it’s worth my sincerest thanks. Erik I want to try and make up on the financial side of things so next time we do some work – tool changer is next.”
-Jason
www.MachineHistories.com
“Erik, After we spoke yesterday morning, I dove right in with my caliper and tools. You nailed the encoder issue on the head. I edited the MD setting and Boom! PERFECT increments and repeatable! I also was successful in putting the bearings back in the block on the Z. WHAT A DIFFERENCE those two repairs made, you have a customer for life. Have you had any luck finding the info on how to double the memory in the 810M controller? That would be GREATLY appreciated. Thanks a ton in advance.”
-Derrick Benson
Portland, OR
